About Us

Who are we?

Leger Metrics, a subsidiary of Leger, is one of North America’s leading suppliers of Customer Experience Management (CEM) and VoC (Voice of the Customer) solutions. Our solutions and services facilitate the work of managers since they receive continuous feedback about their clients and relevant information about their performance in real-time on a user-friendly web platform. Leading-edge businesses use this business intelligence combined with our consulting services to improve their operations and thereby, the customer experience delivered at their different points of sale.

Our strength

The benefits of our services are manifold, such as the opportunity to quickly defuse customers that are detractors, to strengthen customer loyalty, to maintain a satisfactory customer service, to be aware of a problem and thus be able to rectify it quickly, to motivate employees, allowing you to put concrete profitable actions in place. Conducted by a dedicated team of experts in customer experience, Leger Metrics is proud to serve businesses from different industries such as retail, fast/casual restaurants, automotive, finance, healthcare, and more.

In November 2012, Leger Metrics was acquired by Leger, the largest Canadian-owned research and marketing strategy firm with offices across Canada and the US, and partners around the world. Combined, the companies offer leading-edge customer experience management and analytics solutions backed by a comprehensive suite of quantitative and qualitative marketing research and customer intelligence services.

Our team

Sandie
Sparkman

Vice-President Leger Metrics

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Luc
Dumont

Vice-President, Research & Innovation

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Joanie
Dion

Director, Client Experience

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John
Couto

Operations Manager

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Nicolas
Petit

Solutions Specialist

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Laurent
Maruani

Client Solutions Specialist

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Mickaël
Lavergne

Client Solutions Specialist

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Bich
Tran

Director of Analytics

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Steve
Perrone

Chief Technology Officer

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