What are your dissatisfied customer doing?
More than 4 people out of 5 (83%) will never purchase again from the company after a bad customer experience.
More than 1 customer out of 3 (36%) have shared their bad in-store customer experience on social media.
More than 7 customers out of 10 (72%) would like to complete a short online survey after a visit in a retail commerce.
The last time your customers experienced dissatisfaction they…
85% spoke about it to their loved ones.
44% have thought to complete an online survey.
Benefits of the Leger Metrics Solution
- Understand: Measure customer satisfaction of all point of contact
- Inform: Receive alerts from dissatisfied customer in real time
- React: Resolve issues in real time
- Motivate: Encourage a better performance from your employees
- Communicate: Share customer satisfaction on social media
- Compare: View and compare the performance of your stores with a real-time dashboard
A few of our successful partnerships
WANT TO KNOW MORE?
If you want to hear from your customer, we want to hear from you! Talk to us about your challenges and we will be happy to provide you with a personalized solution.