What are your dissatisfied customers doing?
More than 4-out-of-5 people (83%) will never purchase from the company again after a bad customer experience.
More than 1-out-of-3 customers (36%) have shared their bad in-store customer experience on social media.
More than 7-out-of-10 customers (72%) would like to complete a short online survey following an in-store visit.
The last time your customers experienced dissatisfaction…
85% spoke about it to their loved ones.
44% looked to express their opinion through an online survey.
Benefits of the Leger Metrics Solution
- Understand: Measure customer satisfaction for all points of contact
- Inform: Receive alerts from dissatisfied customers in real time
- React: Resolve issues in real time
- Motivate: Encourage better performance from your employees
- Communicate: Share customer satisfaction on social media
- Compare: View and compare the performance of your stores with a real-time dashboard
View our video
There is a little bit of Leger Metrics behind Chocolats Favoris’s success
A few of our successful partnerships
Want to know more?
If you want to hear from your customer, we want to hear from you! Talk to us about your challenges and we will be happy to provide you with a personalized solution.